Return Policy

* Free Shipping is applicable only on ready/end products and not on raw material items.

Returns and refund for Yarns and Accessories section :

We do not take any returns/replacement for the yarns and accessories section of our website.The probable reasons for the same are:

  1. It is difficult to assess if the yarn may have been used up by the customer for project and may want to return the remains.
  2. Customer not pleased with the color.
  3. Customer not pleased with the thickness.
  4. Being cotton yarns few of the colors are prone to bleed in initial phase .We ensure no color fades but as in the case of 100% cotton fabrics, yarns need special care.No returns are accepted in this case.
  5. Customer may not be pleased with the accessory.

In case customer package returns back  for any of the following reasons, 2 way shipping cost will be deducted from your refund amount if the customer demands refund else for re initiation of the delivery the customer has to pay the same amount of shipping as paid earlier,.The parcel remains safe with us for 3 months after which refund would be initiated as mentioned in clause above.

1. Customer address incorrect.
2. Customer phone incorrect.
3. Customer not available. ( Three (3) attempts of delivery will be made by our courier company/postal services)
4. Customer refused to accept

Returns and refund for Shop section :

Our policy stand for 3 days. If the customer is  not 100% satisfied with her/his online purchase(except non returnable items), he/she may return their order for a refund within the first 3 days from delivery. The item(s) must be returned in the original unused, unworn condition with the tags still attached. To return you need to drop a mail to thecrochetbella@gmail.com with the adequate reasons of return and then send the parcel back to mailing address.

For the approved refunds a refund of Rs30 (For Delhi/NCR) and Rs 50(for rest of India) would be refunded to your original source of payment as shipment charges.

Please note all above rules are applicable for 1 time return only.

For following situations where refunds are not granted:

1. Obvious signs of use
2. Any item not in its original condition, is damaged or missing accessories for reasons not due to our error.
3. Any item for which return request is raised after  3 days of delivery

4. Categories under non returnable section.

Refunds:

Once the  return item is received our team audits for the reasons mentioned by the customer, we will send customer an email to notify that we have received your returned item. We will also notify customer of the approval or rejection of refund.

If its approved, then refund will be processed, and a credit will automatically be applied to customer original source of payment.

In case package returns back  for any of the following reasons, 2 way shipping cost will be deducted from your refund amount:
1. Customer address incorrect.
2. Customer phone incorrect.
3. Customer not available. ( Three (3) attempts of delivery will be made by our courier company/postal services)
4. Customer refused to accept

 

Following categories fall under non returnable items :

Shawls and Poncho (for kids /adult)

Muffler/Muffler cap set(for adult/kids)

Neck Warmers

Blankets (for kids/adult)

Late and Missing Refunds:


If you haven’t received a refund yet, first please check your bank account again.

Then contact your credit card /bank/wallet service provided , it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at thecrochetbella@gmail.com

Shipping for Yarns and Accessories and Shop Section:


To return your product, you should courier your product to:

Akanksha Kapoor, 11078 , Mahogany , Mahagun Mywoods , Sector 16C, greater Noida (west), 201306 , India

Some of the packages may be delayed because of holidays/weekends at the courier/postal services end.The mentioned estimated time of delivery excludes such cases as there are various cases of possibility of delay by courier company/postal services.In case, the package is still not received after 21days of waiting (fresh order) the customer can claim refund or reshipping depending on the reason(It should not be one of the reasons listed in “Returns and refund for Yarns and Accessories section” as that is non refundable case). For return order approvals can take almost a month depending on the kind of complained raised.